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Mar 273 min read
Data, Games & Cheddar Making Members lives better?
Technology continuously reshapes consumer expectations and pushes credit unions to redefine member engagement. The recent advancements in...
Mar 113 min read
5 Things Credit Unions Can Do To Accelerate their Personal Banking Efforts
The financial industry is at a crossroads, with technology enabling more personalized experiences than ever before. At the heart of this...
Feb 292 min read
The Power of Predictive Analytics in Member Retention
In the competitive landscape of financial services, credit unions hold a unique position. They are not just service providers but...
Apr 24, 20233 min read
Acorns To Watch Out For
Most acorns are benign. They drop from the tree, take root in the ground and begin sprouting another tree. In the credit union world,...
Apr 24, 20232 min read
What Credit Unions Can Learn From Apple's Data Ecosystem
Apple has been disrupting the financial industry with its Apple Card and its high-yield savings account, Apple Cash. But it's not just...
Mar 5, 20232 min read
Member Excellence as Service
Many have heard of SAAS (software as a service), think Zoom and Microsoft 365. But what about formally creating, operationalizing, and...
Mar 5, 20232 min read
How To Make Data Your BFF
Data has been called many things, frustrating, insightful, and even transformational. Today, I want us to think about data as a corporate...
Jul 27, 20222 min read
Leveraging Your CU Strength
As the Federal Reserve has raised interest rates by an eye-popping 2.25 percentage points since March and is expected to raise them again...
Mar 17, 20223 min read
What Is Your Data's End Game?
For the majority of credit unions, data feels completely overwhelming. Common questions are; Where is it? How do I access it? How can I...
Feb 3, 20223 min read
Exploring Dora the Neo Credit Union
Lately, there has been quite a bit of discussion about challenger banks, with many wishing that a credit union should step into this...
Jan 28, 20223 min read
Gartner's Roadmap for Data-Driven Business Transformation
In Gartner's 100 data analytics predictions for 2025, they offered up this roadmap for data-driven transformation. It does NOT start with...
Jan 24, 20223 min read
2022 Predictions
Yes, I'm aware that we are nearly a whole month into the year, but to embrace the motto, "better late than never," here are a few...
Jan 18, 20223 min read
Actions To Take TODAY For Data Success in 2022!
Is 2022 going to be THE year your credit union embraces data? I hope so. Here are 5 actions, you and your credit union can take TODAY to...
Dec 7, 20211 min read
17 Gifts of Data
As 2021 comes to a close, here are 17 gifts that data can give your credit union; Data will improve your member's lives! Data Education...
Nov 23, 20214 min read
How to Make the 'Credit Union Hug' 10 Times Better
Originally published 11.17.21 in the CU Times Meet Shoal, a new digital platform that will allow UK savers the power to help fund the...
Oct 7, 20212 min read
Disruptors - Friends? Enemies? or Frenemies?
Disruptors are the companies that are upending the ways we travel, shop, bank, and even receive healthcare. We know the world is changing...
Sep 17, 20213 min read
Avoiding A Kodak Moment
Originally published 9.17 in the CU Times The term "Kodak Moment" means a situation or event that would be perfect for memorializing with...
Sep 16, 20212 min read
How A CU Can Win At The BNPL Game
Buy Now, Pay Later (BNPL) services have been popping up all over online check-out screens recently. Several players in the BNPL market...
Sep 10, 20213 min read
Is the Credit Union Business Model Broken?
It is hard to determine which is more interesting, that this was said over 25 years ago, or that Bill Gates ultimately predicted the...
Sep 3, 20212 min read
5 Actions FIs Can Take To Reimagine The Financial Experience
According to Simon Torrance, one of the world's leading experts on business model transformation and author of "The new growth playbook,"...
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