If you haven't been disrupted by the events that have shaped 2020, please raise your hand and introduce yourself. At this point in the...

In today's current environment, friction seems to be ubiquitous. In the workplace, it can be an asset. Enterprise friction falls across...

As your members embrace your online channels, the engagement opportunities change. Is your credit union ready to develop new channel...

Economically, let's just call 2020 a burnt, pineapple upside-down, inside-out cake. It had such a great intention when the year started,...

Anne recently spent some time with CUToday.info discussing her Mt Kilimanjaro climb, how it turned into the catalyst for the book, as...

In today’s pandemic world, credit unions think about the member in terms of PPP or PPE or DQ. While all of these are important, let’s...

Excellence, ten little letters that wield an impressive amount of power. Excellence can be defined as the best, as well as the best of...

As the world rebounds into a new state of "normal," many organizations are turning to their data to help them understand their...

One bright spot in recent economic news was found in Starbucks' recent Q2 financial results. While Starbucks, like all retailers, has...

The economic impact of COVID-19 has hit the retail sector hard. In the past month alone, several large retailers have filed for...

Spoiler alert: Mix bricks with clicks Walmart's recent earnings report revealed that the company's total revenue had increased by 9%...

I'm not exactly certain that MLK was thinking about data transformation when he said this, but it certainly applies. As all 50 states...

When Rahm Emanuel shared this quote in a March 25 Washington Post opinion piece, he focused on the state of public health,...

As 327 million Americans are responding to Covid19, the country is experiencing; school district shutdowns, conference cancellations,...

Final article in a CUtoday series about decreasing member satisfaction and what to do about it.

The four key drivers of member dissatisfaction and flight are friction in the member journey, Amazon Effect, disruption, and lack of an inno

In the first article written for Cutoday about the drivers of decreasing credit union member satisfaction, it covered member journey...

Hello Everyone and welcome to 2020! A few months ago, I was quite surprised to learn that credit unions were, for the first time, rated...

Finding ways to improve members' lives is a foundational mantra to a credit union. While the mission is clear, the pathway may be muddy....