Articles | Thrive 3.0

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Apr 30, 20203 min read

3 Questions Leaders Should Be Asking To Thrive In a Post-Lockdown World

As the world S-L-O-W-L-Y reopens, business leaders should be preparing to re-enter into a post- lockdown world. Operating in a lockdown...

Apr 14, 20202 min read

How to create joy like the Rotterdam Philharmonic Orchestra

Recently, the Rotterdam Philharmonic Orchestra posted this fantastic video of several members playing their individual parts of...

Mar 25, 20204 min read

Is Hakuna Matata A Part Of Your CU?

It takes a village to accomplish a BHAG. While an individual may have the clarity of the vision that is the driving direction, it takes...

Mar 19, 20202 min read

A Perfect Time For Credit Unions To Be "The Helpers"... Again

These are strange, different, and unprecedented times, but not completely unfamiliar. In the last ten years alone, Credit Unions have...

Mar 16, 20202 min read

Three actions CU can take to help their members navigate the economic challenges of the Coronavirus

As 327 million Americans are responding to Covid19, the country is experiencing; school district shutdowns, conference cancellations,...

Mar 12, 20202 min read

The Power To Transform

"…. transformation isn’t about digitizing a channel or simply doing more things digitally. It’s a much broader scope than that. We’re...

Feb 27, 20203 min read

Credit Union Industry Superpower Reminder: Part 2 - Trust +Data

The last blog addressed how the credit union hug is a superpower. This blog will discuss the credit union industry's robust amounts of...

Feb 21, 20203 min read

Credit Union Industry Superpower Reminder: Part 1-The Hug

Let me start this blog on superpowers by making a respectfully low bow to Stan Lee and Malcolm Wheeler-Nicholson, founders of Marvel and...

Jan 31, 20201 min read

Every (Member) Journey Needs a Road Map

Final article in a CUtoday series about decreasing member satisfaction and what to do about it.

Jan 24, 20201 min read

Fight Member Flight with Action

The four key drivers of member dissatisfaction and flight are friction in the member journey, Amazon Effect, disruption, and lack of an inno

Jan 17, 20201 min read

How to Manage Disruptive Forces & Build an Innovation Capability

In the first article written for Cutoday about the drivers of decreasing credit union member satisfaction, it covered member journey...

Jan 10, 20201 min read

Understand Your Member's Journey, Friction & the Amazon Effect

Hello Everyone and welcome to 2020! A few months ago, I was quite surprised to learn that credit unions were, for the first time, rated...

Jan 2, 20202 min read

Economy and Tech in 2020

How exciting! A brand new decade is unfolding! As we look out on the new year and new decade, here are considerations about the US...

Dec 18, 20192 min read

Thank You 2019!

One of the more unique facets to the last month of the year is the opportunity to reflect on the other 11 months.As 2019 draws to a...

Dec 10, 20192 min read

Identifying Your Members' True North

Finding ways to improve members' lives is a foundational mantra to a credit union. While the mission is clear, the pathway may be muddy....

Dec 4, 20192 min read

The Theory of Everything? No, thankfully, just the Theory of Change.

Curious how real change happens? The kind where third-world countries solve infant mortality issues? It is via a business methodology...

Nov 25, 20192 min read

I'd like an extra serving of Thankful Please.

Although it may have started back in September when the CVS began to display its winter holiday decorations, Thanksgiving traditionally...

Nov 19, 20193 min read

Overcoming Obstacles- Identify, Assess, Kick-butt!

Barranco Wall We arrived at Barranco camp late on day three and did not get a clear view of the Barranco wall until sunrise on day four....

Nov 13, 20194 min read

Shift happens - What is your pivot strategy?

In the recent blog about climbing Mt Kilimanjaro, I focused on grit and gratitude. For this one, I would like to pivot, literally, and...

Nov 1, 20194 min read

Data transformation insights from 19,341

Assessment & Action Plans In a blog posted before I climbed Mt Kilimanjaro, I compared the climb to data transformation. Both - Seem...

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